Frequently asked questions

Christmas Food to Order is our online Christmas food-ordering service. Simply pre-order your Christmas food and collect in store from 21st*- 24th December (England, Wales and Scotland) or on 23rd or 24th December (Northern Ireland). *21st in selected stores.

Christmas Food to Order collection is available from the majority of our UK stores and is free of charge. To select your slot, simply click the calendar icon on your screen. You can search for your preferred location or your postcode. Home delivery is not available. Certain times may become very busy, so remember to select your collection date and time and checkout as soon as possible in order to secure your preferred collection slot.

We have reviewed which stores are able to offer Christmas Food to Order this year, which may mean a store you’ve previously collected from is now not available. When following the steps to book a slot on our website, all stores that are available to collect from this year will be returned in the store search. We apologise for any inconvenience this may cause.

You can amend your Christmas food order, collection store and time slot by logging into My Account and accessing your order details. Alternatively, call our Contact Centre team on 0333 014 8222 between 8am-8pm, 7 days a week. Don’t forget, your deposit is non-refundable.

On the day of collection, please bring your confirmation email with you (either printed off or on your phone) to collect your order. Please only arrive at the collection point at your chosen time slot. If you arrive early, please feel free to browse and pick up some extra Christmas treats. If you are unable to find this, please ask one of our store colleagues who will happily help you out. When you arrive, look for our Christmas Food collection point. One of our store colleagues will then bring you your festive treats. You can either pay the remaining balance of your order straight away or browse the Foodhall to pick up any extras. Don’t forget to bring bags to collect your order! We operate a Challenge 25 policy for orders containing alcohol or bladed articles. Photo ID may be required at collection.

Unless specified, products ordered for Christmas will stay fresh until at least 26th December, regardless of the day you collect them.

Yes. To proceed to checkout and secure your collection slot you’ll need to reach a minimum order value of £50, which is a non-refundable deposit. If separate orders are placed, a £50 minimum basket value will need to be met on all individual orders.

When you place your order, simply select your payment method and pay a non-refundable deposit of £50. When you collect your order in store, you will then pay the remaining balance. Please refer to our terms and conditions for full details.

You won’t be charged the full order amount. However, the £50 deposit will remain non-refundable.

All prices are fixed from the moment you order until the day you collect, so you can plan for the big day with confidence.

You’ll need to bring your order confirmation to collect your order – please either bring it on your phone or print it off. Don’t forget to bring some bags with you to take your festive feast home. We operate a Challenge 25 policy for orders containing alcohol or bladed articles. Photo ID may be required at collection.

Yes, again this year we have selected a range that provides all the festive food for Christmas for our customers in Northern Ireland.

You cannot use your Sparks wallet for the CFTO deposit.

You will be able to use your Sparks wallet when you collect your order in store for the remaining balance. Due to local legislation, your Sparks wallet cannot be redeemed against alcohol purchases in Scotland, Wales, or Northern Ireland.

Unfortunately, this service is not available this year, but your local Foodhall will stock all your New Year must-haves.

We have a few stores that can do collection on 21 December, and don’t worry your products will be fresh all the way until Christmas Day.

Colleague discount will be applied when you collect your products in store and will not show on the website.

Please refer to our terms and conditions.