FAQs

 

Kickstart your festive celebrations with our early bird offer – receive a free bottle of wine when you place your order before midnight on 12th November 2017

‡Offer valid on individual orders placed between 3rd October and 12th November 2017.

Simply spend over £85 to qualify. Wine available is Burra Brook Shiraz (75cl) or Burra Brook Chardonnay (75cl). Alternative of Luxury Italian Assortment Chocolates (600g) also available. While stocks last; substitute available. Wine or chocolates will be received when you place your order in store at point of order. One product free per order. Customers qualifying for the offer online will receive a voucher to redeem by 2nd December 2017. Voucher is valid in all stores except M&S Outlet stores, M&S BP Connect stores, M&S stores in railway stations, service stations, airports and hospitals and online subject to terms and conditions.

 

1. Choose your collection store

Collection is available from the majority of our UK stores and is free of charge.

You can search for your preferred location by name or postcode. Click Here.

Home delivery is not available.

2. Certain dates may become very busy, so please book your collection time as soon as possible.

Last order dates:

Christmas (for collection on 22nd, 23rd, 24th December)   5pm on the 15th December 2017

New Year (for collection 30th & 31st December)  5pm on the  20th December 2017

Simply click ‘Choose collection time’ on the top left-hand corner of your screen.

Alternatively, we’ll ask you to choose a time when you confirm the items in your basket. To see your basket, click ‘View basket’ in the top right-hand corner of your screen.

3. Enjoy choosing your delicious festive food!

To add a product to your order, simply click ‘Add to basket’.

4. Pay your deposit

When you place your order, you’ll need to pay a non-refundable deposit. This will be £30 or your total order amount - whichever is less, please refer to our T&Cs for more details. You can make changes to your order through Customer Services from the morning after the day on which you placed your order. Any changes will be subject to collection time availability. Amending your order may affect the delivery date and the price you pay if offers or prices change. Orders placed online after 10 December cannot be amended. 

5. Collecting your order in store.

Make sure you print off your email confirmation or have it on your phone — You’ll need it to collect your order.

6. How do I amend my order

You can amend and/or cancel your Christmas food order up until 5pm on 10th December 2017. You can do this by phoning our Customer Service Team on 03330148222.

7. Am I eligible for sparks on my Christmas food order.

If your sparks card is registered to your account your order will quality for sparks, just present your card at the time of ordering,  The remainder of sparks points will be added in store on the day of purchase. Please don’t forget to bring your Sparks card along.

8. How do I return items

Please refer to our terms and conditions