FAQs

 

1. What is the early bird offer?

Get organised for your festive celebrations with our early bird offer, and receive a free bottle of wine or box of chocolates when you place your order before midnight on 10 November 2019

‡Offer valid on individual orders placed between 3rd October and 10th November 2019.

If you spend £85 or more on Christmas Food to Order, we will email you an e-gift voucher within 48 hours of your order being placed, which you can use in selected M&S stores to claim one free bottle of La Huasa Merlot, one free bottle of La Huasa Sauvignon Blanc – while stocks last (substitute will be available if stock runs out) or a non-alcoholic alternative, a box of Belgian Modern Adventure chocolates. One free product is available per order. Customers qualifying for the offer online will receive a voucher to redeem by 15 December 2019. The voucher is valid in all stores except M&S Outlet stores, M&S BP Connect stores, M&S stores in railway stations, service stations, airports and hospitals and online subject to terms and conditions

2. Where is my early bird email?

If you haven't received an email with details of our early bird offer, be sure to check your junk folder. If you still can't see the email, please contact us by calling 0333 014 8222.

3. How do I choose a collection store and time?

Collection is available from the majority of our UK stores, and is free of charge.

You can search for your preferred location by name or postcode. Click Here.

Home delivery is not available.

Certain dates may become very busy, so please book your collection time as soon as possible.

The last order date for both Christmas (for collection on 22, 23 and 24 December) and New Year (for collection on 30 and 31December is 5pm on 15 December 2019.

To book your slot, simply click ‘Choose collection time’ on the top left-hand corner of your screen.

Alternatively, we’ll ask you to choose a time slot and date when you confirm the items in your basket. To see your basket, click ‘View basket’ in the top right-hand corner of your screen.

4. How do I pay my deposit?

When you place your order, you’ll need to pay a non-refundable deposit. This will be £30 or your total order amount – whichever is less. Please refer to our T&Cs for more details. You can make changes to your order through Customer Services from the morning after the day on which you placed your order. Any changes will be subject to collection time availability. Amending your order may affect the delivery date and the price you pay if offers or prices change. Orders placed online after 10 December cannot be amended.

5. What do I need to bring with me to collect my order in store?

Make sure you print off your email confirmation, or have it on your phone — you’ll need it to collect your order. Don’t forget to bring some bags with you to take your festive feast home.

6. Will I be charged if I don’t collect my items?

If you don’t collect your order, we may have to charge you a proportion of the price to cover our costs, which may be more than your £30 deposit. If your total order amount is less than £30, this amount acts as your deposit, and we may have to charge you the total cost of your order if you do not collect your items.

7. Why do you show a range of prices on each of your turkeys?

The prices and weights of our turkey are a guide only, and may be subject to change depending on the actual weight of your turkey upon collection.

8. How do I amend my order?

You can amend and/or cancel your Christmas and New Year food orders until 5pm on 10 December 2019.

9. Am I eligible for sparks on my Christmas food order?

If your Sparks card is registered to your online account, your order will qualify for Sparks – simply present your card at the time of ordering. The remainder of eligible Sparks points will be added in store on the day of purchase. Please don’t forget to bring your Sparks card along.

10. How do I return items?

Please refer to our terms and conditions