Products containing alcohol can only be sold or delivered to customers aged 18 or over. Proof of age may be required. Where the customer is not aged 18 or over, M&S has the right to refuse to supply the order where such an order contains alcohol.
Alcohol products can only be collected/sold in line with local store licensing legislation.
©Marks and Spencer plc. Registered office: 35 North Wharf Road, London, W2 1NW, United Kingdom. Registered number: 214436 (England and Wales).
These terms and conditions (the “Terms”) relate to the purchase and collection of Your Christmas food order from Marks and Spencer plc (“M&S”, “We”, “Us”, “Our”). We recommend that You read these terms for an explanation to Your rights and before placing an order. We also recommend that You print and keep a copy of these terms for Your future reference.
M&S own and operate this Website http://christmasfood.marksandspencer.com (“the Website”). By accessing, browsing and/or using the Website, You agree to be bound by these terms in their entirety whether or not You place a Christmas food order through this Website. These terms will apply regardless of how the Website is accessed and will cover any technologies or devices by which M&S make these available to You.
Please note that these terms and conditions are different to the terms and conditions that govern any purchases that You may make on the Marks and Spencer Website http://marksandspencer.com (“the main Website”).
If You do not agree to abide by these terms, please do not use or access the Website or order any products made available to You on or via the Website.
Marks and Spencer plc is a company incorporated in England and Wales (Company Number 214435) who’s registered office is at Waterside House, 35 North Wharf Road, London, W2 1NW. Registered VAT number is 232 128892.
M&S is part of a group of companies, which are wholly or partly owned by Marks and Spencer plc (“M&S Group”).
If You have any questions, complaints or comments relating to products, the collection of the products, the Website or these Terms please contact us on the details below:
Marks and Spencer plc
Waterside House, 25 North Wharf Road, London W2 1NW.
1.1 M&S is considered a data controller for the purposes of the General Data Protection Regulation (EU 2016/679) (GDPR) and the Data Protection Act 2018 (together the Data Protection Legislation).
1.2 When You use the Website or place an order with M&S through this Website, Your personal data may be collected and processed by M&S and/or the M&S Group. By using this Website, You agree to:
1.3 M&S has an unlimited right to take any appropriate action against You in order to defend Our rights or those of any other person which may include the suspension, restriction and/or termination of Your access to the Website and the Main Website.
2 General Terms of Sale and Purchase
2.1 M&S has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been described reasonably accurately. However, when ordering products through the Website, You note and accept that:
2.2 Products containing alcohol can only be sold and collected by people aged 18 and over. If We reasonably believe that You are not legally entitled to order a product, We reserve the right to cancel Your order either before proceeding to fulfil the order, or within the store at point of collection.
2.3 Certain products may contain eggs, nuts and/or gluten. Please look at individual product packaging for guidance on the ingredients, freshness guarantee and use by dates. We do not accept any liability, as far as allowed by law, for any reactions that result from the consumption of products that contain ingredients You are allergic or intolerant to, when such ingredients are stated on the packaging.
2.4 Please note that Christmas food to order products ordered through this Website will not be delivered. All products must be collected from Your selected participating stores.
Purchase of Meat and Poultry
2.5 When purchasing meat and/or poultry, prices quoted on the Website are an estimated price only, as price is based upon weight and size. This may mean that upon collection of Your Christmas food order You will find that Your estimated total order price has been adjusted in accordance with the weight of chosen products.
2.6 The price adjustment, mentioned in section 2.5 above, may increase or decrease Your estimated Christmas food to order total. Where there is a variation in price, M&S will try to ensure that the meat and/or poultry You are provided with will be as similar in value to the price quoted to You upon ordering.
3. Placing Your Order and Payment
3.2 All orders submitted by You are an offer to purchase and are subject to acceptance by Us.
3.3 We may choose, in Our sole discretion, not to accept Your order for any reason without liability to You. Examples of when We may not accept Your order include, but are not limited to:
3.4 Before selecting your products, you will then be asked to choose a date and time (together referred to as “Collection Time”) and store (“Collection Store”) from which You would like to collect Your Christmas food order.
3.5 Before You submit Your order, You will have the opportunity to review and confirm all the products You are ordering. This will allow You to correct any input error and show You any applicable discounts to the products prior to submission.
3.6 When You have confirmed Your preferred Collection Time and Collection Store along with all the products that You wish to order, You will be given an estimated total order price which will also set out the deposit sum that You are required to pay to M&S upon completion of placing Your order. The deposit sum will be taken following the authorisation of Your payment details and this sum is non-refundable and subject to section 6. Our acceptance of Your order takes place upon payment of the deposit sum.
3.7 All compulsory fields on the payment details screen will be marked and these must be completed. You will not be able to complete Your order until these details have been entered.
3.8 All card payments are subjected to authorisation by Your card issuer.
3.9 When Your payment details have been authorised You will see a confirmation on screen, notifying You that the deposit has been charged.
3.10 Please note that any outstanding sums owed, as set out in Your estimated order price, will need to be paid in store upon collection of Your Christmas food order.
3.11 You will also receive a confirmation email, sent to Your specified email address, which will contain details of Your order. Please keep this email safe and take it with You when You go to collect Your Christmas food order. It can be produced by printing out the email or taking a digital version into the store.
3.12 Please note that in order for M&S to process Your order in time for Christmas You must submit Your order to Us in good time, and subject to 3.13 below.
3.13 Please be aware that;
3.13.1 All orders You place for Christmas are subject to availability and M&S reserves the right to restrict orders being placed on the Website at any time;
3.13.2 Notwithstanding section 3.13.1 , the last date that You can collect Your order from a store for Christmas is the 24th December 2021;
4.1 When ordering Your Products You will be asked to choose Your Collection Store and then select Your chosen Collection Time. Your order will only be available from the Your Collection Store and at the Collection Time You select at the time of placing the order.
4.2 As the Christmas food orders are organised through a system of time slots. Your preferred Collection Time may not always be available. If You are unable to select Your desired Collection Time from Your preferred Collection Store You can check availability of the other participating stores and choose from these as an alternative before placing Your order.
4.3 Orders placed for Collection before Christmas can be picked up only on the following range of dates: 22nd, 23rd and 24th of December 2021. You will be asked to select Your preferred Collection Time from this range of dates.
4.4 In rare circumstances You may select a specific Collection Time which is accepted by Us but upon review by Our Customer Service Team, who are manually managing this system to ensure a smooth collection process, they may decide that the Collection Time will need to be varied.
4.5 If Your Collection Time needs to be varied, a member of Our Customer Service Team will contact You, using the details You have provided us with to discuss an alternative collection time and or date. Where You do not accept an alternative Collection Time, we may have no choice but to cancel Your order without refunding Your deposit.
4.6 By accepting these terms You agree that M&S can vary Your collection time and date at their discretion, further to confirmation with You.
4.7 If, having placed Your order, You then need to change Your Collection Store, Time or products, simply amend Your order through My Account on the Main Site or alternatively, contact Our Customer Services Team to amend Your date and/or time. Any amendments will be subject to collection time and date availability. Our Customer Services Team can be contacted by telephone on: 0333 0148222. Failure to arrange an alternative Collection Time before the deadline set out in sections 3.13 may result in you losing your right to a refund.
4.8 Please note that orders placed online in the UK cannot be collected outside of the UK or from any Republic of Ireland, Jersey and/or Guernsey stores. Please see the list of participating stores from which orders can be collected. Unfortunately we are unable to offer our Christmas Food To Order to customers in Northern Ireland.
4.9 If You miss Your Collection Time, the participating store will hold Your order for two (2) hours following Your specified Collection Time. After this time Your order will be cancelled, unless non-collection is due to unforeseeable circumstances, as described in sections 6.8 and 6.9. Please be aware that Your deposit will not be refunded.
5. Amending Your Order
5.1 You can amend and/or cancel Your Christmas food order by logging into My Account on the Main Site and amend Your Store, Time Slot or products, alternatively by phoning Our Customer Service Team. This does not affect Your statutory rights, as applicable. Our Customer Service Team can be contacted by telephone on: 03330 0148222.
5.2 Please see section 7 for more information on Your cancellation and return rights.
6. Cancellation and return of Your order
6.1 If You are a UK consumer, under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”), You are entitled to cancel Your contract with Us as set out in these Terms, regardless of whether the product is damaged or incorrectly supplied, if You place Your order via this Website.
6.2 Under the Regulations, You can cancel a goods order anytime within 14 working days after the day on which You received the goods.
6.3 Please note that these cancellation rights do not apply to perishable goods and /or products, which would include but is not limited to turkeys and chilled/refrigerated products. As such You are unable to cancel any perishable items that You order via the Website.
6.4 During the above cancellation period for non-perishable products. You have a duty to take reasonable care of the products and retain possession of them.
6.5 All valid order cancellation requests must either be over the phone to Our Customer Services Team or in person, meaning You must go to a participating store to cancel Your order and You must take Your confirmation email along with You within the 14-day cooling –off period. The date of Your notice is deemed to be the date on which You phone Our Customer Services team or come into one of our stores. The Website currently only offers perishable Products and the 14-day cooling-off period is not applicable to these. In the event that we supply non-perishable Products and where You cancel the order for non-perishable products within the 14-day cooling-off period, You will be entitled to a refund of Your deposit.
6.6 You should check all products You collect against Your order email to confirm that You have received everything You ordered. If the products You receive are damaged or incorrect then please make a note of the damage or error and inform us (by post, phone or e-mail) within a reasonable period of time. You must return the products to M&S as soon as possible after informing Us that the products are damaged or have been incorrectly supplied. Please note that We will not accept the return of any damaged or incorrectly supplied products where You fail to notify us of this within a reasonable period of time. In the case of damaged or incorrectly supplied products, We may offer You a replacement product. Where a replacement product is not available, You will be entitled to refund in respect of the damaged or missing product only.
6.7 Please note in normal circumstances, the cancellation of Your order will not result in the return of Your deposit. A normal circumstance, where a deposit will not be refunded, includes but is not limited to where, for example:
Please note that unless sections 6.5 or 6.9 apply, You will not be entitled to a refund of Your deposit.
6.8 If due to unforeseeable circumstances, as determined by M&S on a case by case basis, such as severe weather conditions,
M&S will, in these limited circumstances, accept cancellation of Your order over the phone and refund Your deposit in line with sections 6.9 and 7.4 below. Please click here for the relevant contact details.
6.9 If Your order was cancelled under section 6.8, M&S may, in these limited circumstances, refund Your deposit. Any refunds made by Us will be made to the debit/credit card account provided when You place Your order.
6.10 This paragraph is not intended to be a full statement of all Your rights under the Regulations. For further information about Your statutory rights, contact Your local Trading Standards department or consumer advice centre (for example the Citizens Advice Bureau for UK customers).
7. Refund Policy
7.1 M&S will give You a refund where You cancel or return a cancelled product in line with the terms of section 6 and where section 6 provides you are eligible for a refund and/or an alternative substitute product is not available.
7.2 All such refunds will be processed in accordance with Your legal rights and M&S will refund You within no less than 30 days from the date on which We receive the cancellation of Your order and upon the return of Your product/s, if the product/s have been collected by You.
7.3 Any refunds made by Us will be made via the same method of payment used when You placed and /or collection Your order, as show on Your email confirmation or receipt, and will be subject to Our right to withhold amounts for products which are found damaged upon return.
7.4 Please remember that Your deposit is non-refundable. The only circumstance in which we will refund Your deposit is if You are unable to collect Your Christmas food order due to unforeseeable circumstances, as determined on a case by case basis such as severe weather, which prevents collection or Our supply of the order. In this circumstance we will refund Your deposit to the credit/debit card account provided when the order was placed.
8.1 We may wish to use the personal information You provide through the Website to send You marketing materials from time to time relating to other M&S products and/or services such as future events, promotional activities and information about special offers that We may feel are of interest to You.
8.2 Your information will not be disclosed to any external third parties for marketing purposes.
8.3 Where You provide consent, We may communicate with You by the following methods: post, email, SMS and /or telephone. You have the right to stop receiving these marketing communications at anytime.
8.4 If You do not wish to receive these communications please indicate so on the Website by checking the relevant tick box about marketing communications.
8.5 If You stated You would like to receive Our marketing communication but You would like to stop receiving these communications or would like to change Your marketing preferences You can inform Us in a variety of ways, for example by clicking on the relevant link in Our marketing emails to You, by post to our registered address or over the telephone. The marketing communications will then be stopped or modified as soon as reasonably practice.
9 Intellectual Property
9.1 You agree that all intellectual property rights (including, but not limited to, database rights, copyright, trademarks and any other intellectual property rights) in all material or content (including, but not limited to, logos, graphics, photographs, animations, videos, test, data compilation, audio and/or visual clips, music, software and any combination (of the foregoing) supplied or made available on this Website are owned or licensed by M&S or the M&S Group and are protected by applicable copyright laws and treaties throughout the world. You are only permitted to use this material/content as expressly authorised by Us or Our licensors.
9.2 You may use, download and print content on the Website solely for Your own personal use or personal non-commercial use. Other than for Your own personal use or internal business purposes. You may not with M&S’s prior written consent.
9.3 You agree not to (and agreed not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit tamper with or create derivative works of such material and content.
9.4 The “Marks and Spencer” and “M&S” trade mark as well as trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our products, Website, accessories or packaging, whether registered or not (the “Trade Marks”) are and remain the exclusive property of Marks and Spencer and/or its partners and/or licensors and are propriety marks protected by applicable copyright laws and treaties throughout the world and may not be reproduced or other without express permission.
10.1 Nothing in these Terms shall exclude or limit M&S’ liability for personal injury or death caused by M&S’ negligence or for fraud or fraudulent misrepresentation. In addition, these Terms shall not limit or exclude any other liability that is not permitted to be limited or excluded by the applicable law.
10.2 You have certain rights as a consumer, including legal rights relating to faulty or incorrectly described goods. For further information about Your legal rights in the UK contact Your local Trading Standards Department or Citizens Advice Bureau. Nothing in these Terms will affect these legal rights and, in particular, M&S will perform their obligations under these Terms with reasonable care and skill.
10.3 Any products M&S supply to You will be of reasonably satisfactory quality and if the product when collected by You is not of a reasonably satisfactory quality You can contact M&S for a replacement or, where this is not possible for a refund subject to section 6.6.
10.4 M&S are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. We will not be liable to You if We are prevented or delayed from complying with Our obligations under these Terms by anything You (or anyone acting on Your behalf) do or fails to do or due to events which are beyond Our reasonable control.
10.5 You must follow any advice M&S gives You to keep products supplied to You safe (including any instructions or guidance provided with the products or as listed on the packaging). M&S cannot accept liability for damage caused by Your failure to follow this advice.
10.6 In any event, M&S will not be liable, whether in contract, tort or otherwise, arising out of or in connection with these terms for any:
10.7 M&S will not be liable for any breach by You of the applicable laws of the country in which You are a resident or order the product from. You must comply with all applicable laws and regulations of the country from which You are ordering products. It is Your responsibility to determine whether there are any restrictions on what products You can order through the Website.
10.8 The aggregate liability M&S under these Terms, whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall not exceed the price paid for the product You have ordered from M&S.
11. Exclusions of liability
11.1 M&S exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. M&S accept no liability for any losses or damages, which are not reasonably foreseeable arising out of or in connection with these Terms of Your use of the Website.
11.2 Except to the extent required by the applicable law, M&S shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on the Website.
11.3 M&S will be responsible for any charge issued by Your card issuer or bank, as a result of M&S processing Your credit/debit card payment in accordance with Your order.
12.1 You may not assign or sub-contract or otherwise deal with any of Your rights or obligations under these Terms to any third party without prior written consent from M&S.
12.2 M&S may assign, transfer or sub –contract any of their rights and obligations under these Terms to any company within the M&S Group or any third party at their discretion, provided that Your rights under these Terms are not unduly affected.
13. Third party rights
Only You and/or M&S shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
No relaxation or delay by Marks and Spencer plc in exercising any right to remedy under these Terms shall operate as waiver of that right or remedy or shall affect their ability to subsequently exercise that right to remedy. Any waiver shall be notified to You by Marks and Spencer plc in writing.
If any of these Terms are found to illegal, invalid or unenforceable by any court of competent judgement, then those terms shall be deemed severable and shall not affect the validity and enforceability of the rest of these Terms.
16. Governance Law and Jurisdiction
These Terms, all transactions and any matters arising out of Your use of the Website (including any contract entered into between You and us shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.